Frequently Asked Questions

Yes. A licensed nurse practitioner can evaluate UTI symptoms, review urine testing, and prescribe appropriate treatment by telehealth for patients located in New York State at the time of the visit, when a physical exam isn't needed.

No. IM Care Family NP is a telehealth-only practice — you simply need to be physically located somewhere in New York State at the time of your visit. There's no office to travel to; every visit is conducted by secure video.

New patients first register through our Athenahealth patient portal, then schedule their visit through our online scheduling link. After booking, you'll complete intake and medical history forms electronically before your visit.

We'll let you know as early as possible. Some conditions require a physical exam, in-person testing, or imaging — in those cases, we'll refer you to an appropriate local specialist, facility, or lab (such as Quest or LabCorp) near you.

We evaluate and manage a wide range of urologic and pelvic health concerns, including recurrent UTIs, overactive bladder, urinary incontinence, genitourinary syndrome of menopause (GSM), enlarged prostate (BPH), and low testosterone, among others. See our Conditions page for details on each.

Many recurrent UTI and bladder symptom visits — including treatment of an active infection and preventive planning — can be handled by telehealth for patients located in New York State. Some situations, such as fever, flank pain, or infections that don't improve, may require referral to an urgent care, ER, or specialist for evaluation.

Yes. We provide comprehensive evaluation and management of women's urinary, vulvovaginal, hormonal, menopausal, pelvic floor, and sexual health concerns, in addition to men's prostate and hormonal health services.

Our focus is urologic, bladder, prostate, sexual, and hormonal health, paired with a patient-centered approach utilizing functional, integrative, and longevity medicine.

No. We accept 13 insurance plans so far, including Medicare, Medicaid, Cigna, Empire BlueCross BlueShield, and Fidelis Care, and self-pay options are available for patients without insurance or whose plan isn't on our list yet — see our Insurance page for the full list, or contact us for self-pay rates.

No. Labs are ordered as clinically appropriate, but testing itself is done at an outside lab such as Quest Diagnostics or LabCorp, and patients schedule and pay the lab directly.

Self-pay rates vary by visit type and length. Please contact us for current self-pay rates before booking — and check our Insurance page, since we accept 13 insurance plans.